AOG Support

Get back into the air quicker during unscheduled maintenance events with a single call. 1CALL provides one convenient phone number and single point of contact for all Citation, King Air and Hawker customers. A specialized 1CALL representative then dispatches support, whether it is technical expertise, mobile service or parts—wherever you are. 1.316.517.2090.

Mobile Service

Service and maintenance should always be on your terms, and with mobile service options equipped to maintain your Hawker, you’re never too far from our team of technicians and inspectors. And if you need advice, you can call on Team Hawker, our collective of the industry’s most knowledgeable Hawker engineers and experts, available to provide technical guidance at your convenience. 1.877.50.MSU4U or (1.877.506.7848).

Service Centers

The world’s largest, most capable service network is at your side. To support your greatest asset, we offer 19 fully equipped, strategically located facilities around the globe. OEM-certified experts keep aircraft operating at peak performance. When you can’t make it to us, we'll dispatch one of our Mobile Service Units to your location for onsite support.

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Air Response

Our Air Response aircraft are on call, ready to serve you 18 hours per day, seven days a week, including most holidays. Within just a five-hour reach from most locations across the globe, one of six dedicated aircraft is dispatched to deliver parts, tooling or technical expertise to your destination, getting you back up in the air in no time.

Spare Parts

Textron Aviation offers an inventory of over 19 million parts and 24/7/365 repair, overhaul and rental capabilities. Utilizing our extensive global distribution network, we provide 99.8 percent inventory accuracy and 99.6 percent same-day ship rate, so your aircraft is supported from nose to tail.

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Field Service Reps

Location-based Field Service Representatives (FSR) are experienced, factory-trained technicians ready to serve your aircraft. With years of aircraft maintenance experience and access to extensive technical manuals, factory engineering and detailed vendor documentation, these FSRs provide on-site support when you need it.

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Planning Ahead

As your business grows, so do your options. The natural progression of your company may lead you to the world’s most popular line of Citation business jet. Whether you need a small jet for coast-to-coast meetings with clients or a next generation Citation Latitude or Citation Longitude, capable of transcontinental missions, Textron Aviation offers the most versed product portfolio in the general aviation market.

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